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Privacy Policy

Privacy Policy

This Privacy Policy explains how MoonNorth AI collects, uses, discloses, and protects personal data in connection with its website and business services. It applies to visitors, prospects, clients, and other individuals who interact with us in relation to AI software development and AI implementation work.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact

Contact Information

Privacy email
[email protected]
Telephone
+65 8108 0499
Mailing address
30, Sentosa Gtwy, Singapore, SG
Privacy contact
[email protected]

Use the contact details below for privacy questions, access requests, or concerns about this policy.

Contact Page
User Rights

Your Rights

Subject to legal limits, you may ask us to access, correct, or delete personal data we hold about you, or to object to certain processing where applicable. You may also request information about how your data is used and, in some cases, ask us to restrict processing. We will assess each request based on the relevant legal and operational context.

Available rights may vary depending on the nature of the data and applicable law.
Requests

How to Make a Request

To protect privacy and security, we may need information to verify your identity before acting on a request. We will respond within a reasonable period and in accordance with applicable law. If we cannot fully comply, we will explain the reason where permitted.

Requests are handled after reasonable verification of identity and scope.
Data Retention

Data Retention

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, including project delivery, recordkeeping, security, dispute handling, and compliance with legal or accounting obligations. When data is no longer needed, we will delete it, anonymise it, or otherwise handle it in a secure manner consistent with our internal procedures.

Retention depends on the purpose of collection, legal obligations, and operational need.
Policy Updates

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, data practices, or legal requirements. The revised version will apply from the date it is posted unless a different effective date is stated. Where changes are material, we will take reasonable steps to draw attention to them through the website or other appropriate means.

We review this notice when our practices or legal obligations change.
Data category

Data We Collect

We may collect identifiers and contact details, account and profile information, business information you provide, communications sent through the site, technical data such as device and browser information, usage data, and content submitted for AI development or implementation services. Where needed to deliver a project, we may also process information contained in files, prompts, specifications, or other materials you choose to share.

The categories of data collected depend on how users interact with our services.
Collection source

How We Collect Data

We collect personal data from information you submit through forms, messages, project discussions, and account-related interactions. We also receive data from your use of the website, including logs, device signals, and cookie-related information. In some cases, we may obtain business contact details from a client, prospect, or other party acting on your behalf.

Data is received directly from users or generated through service interactions.
Cookie type

Cookies We Use

We may use essential cookies to support core site functions, preference cookies to remember settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose. We do not use cookies to collect more information than is reasonably needed for operation, measurement, and service improvement.

Cookie use is limited to standard operational and analytics purposes.
User control

Cookie Controls

You can usually manage cookies through your browser settings and, where available, through on-site preference tools. If you disable certain cookies, some parts of the website may not function as intended. Essential cookies may still be used where they are necessary for security, basic operation, or remembering your consent choices.

Browser settings and site controls may limit non-essential cookies.
Processing category

How We Use Data

We use personal data to operate the website, respond to enquiries, manage client and prospect relationships, deliver AI development and implementation services, maintain security, improve performance, analyse usage, keep records, and meet legal or contractual obligations. We may also use data to communicate about project status, support requests, billing, and administrative matters connected with our services.

Processing is limited to the purposes described in this policy.
Third-party sharing

Sharing With Service Providers

We may share personal data with service providers that support hosting, analytics, communications, security, project delivery, or other operational functions. We may also share data with professional advisers, contractors, or business partners involved in a client engagement. These parties are expected to use the data only for the services they provide and to handle it under appropriate confidentiality and security obligations.

Third parties receiving data are bound by confidentiality obligations.
Disclosure framework

Legal Disclosures

We may disclose personal data where required to comply with legal obligations, lawful requests, court orders, or regulatory requirements. We may also share information when necessary to establish, exercise, or defend legal claims, or to protect the rights, safety, and security of our business, users, or others.

Disclosure to authorities occurs only when required by applicable law.